Support options

Contact Technical support

Hours of Operation

9:00 am and 5:30 pm PST, Monday through Friday

Contact Technical Support by Phone or Email:

Phone: 510-652-8283 or 1-877-652-8283 (option#2)

Please provide a description of the problem including any error messages and any relevant information. You must also include the system 5-digit serial number.

In the event we can’t solve your problem by phone or email, and you purchased a system with On-Site Warranty, the technician will arrange a On-Site service call within 24 hours. All other systems must be sent to our office for depot service. If it is delivered by carrier such as UPS and FedEx, please mark the system serial number on the shipping label. No RMA number is necessary.

Limited Warranty Statement for Systems Built by ComputerLINK

ComputerLINK warrants all custom built systems to be free from defects in materials or workmanship under normal use for a period of time specified on the invoice from date of the invoice. During the warranty period, ComputerLINK will repair or replace defective parts. Replacement parts may be new or refurbished. Replacement parts are warranted for the remainder of the warranty period or 90 days whichever is longer. All parts that are exchanged under this warranty become the property of ComputerLINK. The warranty does not include on-site repair charges such as labor, travel, shipping or other expenses associated with the repair or installation of replacement parts. ComputerLINK is not responsible for damage to or loss of any programs, data, or removable storage media. This warranty extends only to the Original Purchaser.

This warranty excludes products which have been damaged or rendered defective due to external causes including but not limited to: Accident, misuse, or abuse. The result of Acts of God, such as lightning strikes, earthquakes, flood, and other force majeure circumstances. Installation of products not certified safe by ComputerLINK. Unauthorized modifications of the ComputerLINK equipment. ComputerLINK warranty obligations with respect to software distributed by ComputerLINK are stated in the applicable end user license agreement, which is included with the software. ComputerLINK is not obligated to repair or replace software under this Limited Warranty.

EXCEPT AS EXPRESSLY STATED IN THIS WARRANTY, COMPUTERLINK MAKES NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMPUTERLINK EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. COMPUTERLINK’S RESPONSIBILITY FOR DEFECTS AND MALFUNCTIONS OF THE COMPUTER HARDWARE IS LIMITED TO THE REPAIR AND/OR REPLACEMENT OF THE FAULTY COMPONENTS, AS SET FORTH IN THIS WARRANTY STATEMENT. COMPUTERLINK IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE COMPUTERLINK COMPUTER SYSTEM OR THE FAILURE OF THE COMPUTER TO PERFORM, INCLUDING ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES.

ON-Site Service Statement for Systems Built by ComputerLINK

This statement only applies to systems purchased with the On-Site warranty option

On-Site Service for systems and servers is available in 80miles radius of Emeryville, California. Please note: On-Site Service is not available for any external peripheral, including any monitor, mouse, keyboard or speaker. Such service will be done either through replacement via UPS or delivery. Customer is responsible to return the defective parts within two weeks after received the replacement parts.
Dispatch of On-Site Service is at the sole discretion of ComputerLINK.
Once ComputerLINK has authorized an On-Site Service dispatch, One of ComputerLINK's representative will contact customer to schedule an appointment within 24 hours.
Next-Business-Day Response: Service appointments are scheduled no later than the day following the time such On-Site Service dispatch was authorized. An adult age 18 years or older must be present at the service location.
On-Site Service is available Monday through Friday, 9:00 a.m. to 5:30 p.m., excluding holidays.
Data File Backup: Customer is responsible for backing-up all data files to an external media prior to On-Site Service. On-Site Service does not include data back-up and/or data restoration.
If the same or a similar problem occurs after an On-Site Service visit, ComputerLINK may recall the equipment for further tests and repairs.

Exclusions

Based on the aforementioned conditions, Systems purchased with On-Site Warranty will be eligible for this service with the following exceptions:

disasters such as floods, fires, winds, earthquakes or lightning
failure to provide the proper installation environment
peripherals or unauthorized attachments
software or hardware not installed by ComputerLINK or their authorized On-Site Service technician
service by any other service center
any other type of abuse, misuse or neglect
or where the serial number has been removed, defaced or altered

If any of these exceptions are discovered as the cause of repair, or customer fail to meet an On-Site Service technician for scheduled service, customer may be required to submit their system to ComputerLINK for depot repair. Coverage begins on the date your system is invoiced.